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Microlearning: Distressed Market Series

A series of short, topic-driven courses that reinforce employees' competencies with the essential skills to manage risk and respond effectively to customers financially impacted by the COVID-19 pandemic.

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Problem Loans: Commercial and SME Banking

Learn to recognize and respond effectively to distressed loans in the Covid-19 market downturn.

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Retail Lending

This course deepens your understanding of the end-to-end retail (consumer) lending process so that you can better meet your customers' financing needs and minimize risk.

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Optimizing Relationships with Small Business Clients

Optimizing Relationships with Small business Clients helps you build strong interpersonal skills that build trust, add service value, and create loyal SME relationships that produce referrals.

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Effective Credit Conversations

Effective Credit Conversations teaches relationship managers how to position themselves as trusted financial partners to business customers by astutely uncovering their needs, skillfully developing and sharing financial insights, and thoughtfully communicating solutions.

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Customer Experience Coaching

Customer Experience Coaching prepares retail banking managers to successfully coach direct reports who are using the CON2ECT Customer Experience Model.

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Analyzing Commercial Real Estate

Analyzing Commercial Real Estate builds skills in credit risk assessment, loan decisioning, structuring and pricing for commercial property analysts and lenders.

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Creating Member Connections

Creating Member Connections teaches frontline staff how to create exceptional member experiences that differentiate your financial institution from its competitors and set the stage for loyal, lasting relationships.

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Consumer Lending: Australia Edition

Consumer Lending: Australia Edition teaches participants how to evaluate retail credit requests and recommend solutions that comply with Australia's regulatory framework.

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Mentoring Toolkits

Mentoring Toolkits prepare your internal staff to help learners strengthen and sustain the skills and knowledge that they acquire in Moody's Analytics eLearning courses.

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Collaborative Business Conversations

Collaborative Business Conversations teaches client-facing commercial lenders a proven process for planning and executing results-oriented commercial lending sales calls.

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High-Impact Prospecting and Networking

High-Impact Prospecting and Networking helps banking and lending professionals improve their prospecting skills, develop their network of centers of influence and strengthen their pipelines.

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Advancing Member Connections

Advancing Member Connections teaches branch bankers and managers how to prepare for and execute high-value, member-focused follow-up meetings to strengthen and expand the personal banking relationship.

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Building Member Connections

Building Member Connections teaches personal bankers and branch managers how to have meaningful conversations with members that build loyal relationships and earn additional business for your financial institution.

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Delivering Small Business Solutions

The DSBS course explains how to identify small business risk factors and needs when proposing business solutions and preparing loan applications.

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Private Banker Lending

Private Banker Lending Learning Solution focuses on identifying borrowing needs, assessing risk, and crafting business lending solutions for high value and professional customers.

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Negative Interest Rates: Origins and Implications

This course provides a historical overview of quantitative easing, then examines its impact on financial markets and its lead-in to current policy and negative interest rates.

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Building Skills to Buttress against Loan Losses

Rehabilitate a distressed portfolio while fostering stronger client relationships.

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Retail Banking I

Retail Banking I provides the comprehensive set of practical multi-disciplinary competencies required to support the transformation in retail banking.

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Integrated Analysis and Decision-Making (IADM)

Integrated Analysis and Decision-Making teaches how to make logical, well-informed defensible decisions by applying a systematic process (IADM model) to determine the creditworthiness of a borrower.

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Retail Banking II

Retail Banking II focuses on the competencies required to build and manage high-performing, cross-functional, agile teams in support of the transformation in retail banking.

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Retail Banking III

Retail Banking III develops and enhances the skills and capabilities required to lead retail banking strategic business units (SBUs) for sustainable profitability and within the context of the transformation in retail banking.

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Investing in Bitcoin: Opportunities and Risks

Investing in Bitcoin: Opportunities and Risks teaches investment professionals about bitcoin and the pros and cons of the different vehicles that provide exposure to it.

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Creating Customer Connections

Creating Customer Connections teaches frontline staff how to create exceptional member experiences that differentiate your financial institution from its competitors and set the stage for loyal, lasting relationships.

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Building Customer Connections

Building Customer Connections teaches personal bankers and branch managers how to have meaningful conversations with members that build loyal relationships and earn additional business for your financial institution.

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Commercial Real Estate Lending: U.S. Edition

Learn best practices for analyzing, documenting and managing commercial real estate loans in the USA.

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Coach the Coach

Coach the Coach prepares “managers of managers” to mentor their direct reports and ensure that their coaching sessions are focused on the activities and behaviors most likely to enhance the customer experience and drive results.

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Performance Planning Session

The Performance Planning Session is designed to build organizational alignment as your financial institution prepares to launch a retail sales and service training initiative in partnership with Moody's Analytics.

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Moody's Microlearning Library

Expand your knowledge of lending- and financial accounting-related concepts via short bursts of targeted learning.

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Due Diligence and Compliance

The Due Diligence and Compliance course aims at helping commercial lenders understand customer due diligence obligations and how to identify and report suspicious transactions when undertaking credit risk assessment of corporate lending proposals.

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