Our Retail Banking solutions introduce the skills needed to build meaningful, lasting relationships with customers, improve communication with internal partners, and evaluate and structure high-quality consumer loans.

For financial institutions seeking an organization-wide sales and service model, we offer a range of frontline and coaching courses centered on our CON2ECT Customer Experience Model. For financial institutions that already have a model – or individuals looking to build their professional credentials – we offer skills-based sales and service training as well. Our curriculum is rounded out with credit-focused courses that teach learners how to evaluate, document, and manage consumer loans and meet the needs of small business customers serviced by the retail organization.

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