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    EBA Survey on Use of Digital Platforms in Banking and Payments Sector

    October 12, 2020

    EBA launched an industry survey on the use of digital platforms in the banking and payments sector, as part of the its thematic work in relation to fintech. The aim of the survey is to better understand the market developments and the opportunities and challenges arising from the scaling up of cross-border platforms. EBA is performing this analysis on the use of digital platforms, in line with its work program on financial innovation, and is inviting financial institutions to share their views and experience by December 07, 2020.

    The online survey is to be completed by financial institutions using, or expecting to use within the next five years, a digital platform to market their products and services to, or conclude contracts for products and services with, customers in the European Economic Area. The survey is relevant for credit institutions, payment institutions, electronic money institutions, and firms carrying out the activity of credit provision (lending activity) pursuant to national law of a European Economic Area State. The responses will provide a valuable input into further EBA work on digital platforms and potentially support the ongoing policy development in this area. The survey is divided into the following sections with all sections to be completed by each respondent, unless the respondent has indicated that they expect to use (but do not currently use) a digital platform within the next five years, in which case only Sections A and F need to be completed:

    • Section A relates to the respondent and use of digital platforms (general information).
    • Sections B to E relate to the digital platform currently in use, including the purpose for which the respondent uses the digital platform, other entities using the same platform to market and/or conclude contracts for products and services, features and operation of the digital platform, and customer interface and the use of data.
    • Section F relates to the opportunities and challenges arising in relation to the use of digital platforms.


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    Keywords: Europe, EU, Banking, PMI, Fintech, Survey, Digital Platforms, EBA

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