Featured Product

    FCA Proposes Guidance to Further Support Consumer Credit Customers

    July 03, 2020

    FCA announced proposals that would provide continued support for certain consumer credit products to users, who are facing a financial impact because of the exceptional circumstances arising from the COVID-19 pandemic. The proposed guidance outlines the support that financial firms would be expected to provide to motor finance, credit card and other revolving credit (store card and catalog credit), and personal loan customers, whose loans are coming to an end of a payment freeze and for those who are yet to request one. For customers yet to request a payment freeze or an arranged interest-free overdraft of up to GBP 500, the time to apply for one would be extended until October 31, 2020. The comment period for the proposed guidance with respect to motor finance and high-cost credit products ends on July 06, 2020 while the comment period for the proposed guidance on credit cards, overdrafts, and personal loans ends on June 22, 2020. FCA expects to finalize the guidance shortly afterward.

    The guidance applies to credit cards and other retail revolving credit, such as store cards and catalog credit, personal loans, and overdrafts. The proposals stipulate that, at the end of a payment freeze, firms should contact their customers to find out if they can resume payments, and if so, agree a plan on how the missed payments could be repaid. Where a customer needs further temporary support to bridge the crisis, any payment freezes or partial payment freezes offered under this guidance should not have a negative impact on credit files. However, consumers should remember that credit files are not the only source of information that lenders can use to assess creditworthiness. The proposed guidance also stipulates that anyone who continues to need help gets help; for customers still facing temporary payment difficulties as a result of COVID, firms should provide them with support by reducing payments on their credit card and personal loans to a level they can afford for three months 

    The proposals also include support for overdraft customers. This means allowing customers who are negatively impacted by COVID and who already have an arranged overdraft on their main personal current account to request up to GBP 500 interest-free for a further three months; it also means providing further support in the form of lower interest rates on borrowing above the interest-free buffer and repayment plans for those who would benefit from them. In April, FCA set a temporary general expectation across the market that firms should ensure all overdraft customers are no worse-off on price when compared to the prices they were charged before the recent overdraft rule changes came into force (those changes benefited most customers). FCA, however, does not propose to extend this temporary measure across the whole market. Customers that have not yet had a payment freeze or an arranged interest-free overdraft of up to GBP 500 and experience temporary financial difficulty, due to the pandemic, would be able to request one up until October 31, 2020.

    When implementing the guidance, firms should be particularly aware of the needs of their vulnerable customers and should consider how they engage with them. Firms should also help customers understand the types of debt help and money guidance that are available and encourage them to access the resources that can help them. 

     

    Related Links

    Comment Due Date: June 22, 2020

    Keywords: Europe, UK, Banking, Consumer Credit, COVID-19, Credit Risk, Guidance, Payment Holiday, FCA

    Featured Experts
    Related Articles
    News

    BSP Tackles Aspects of Lending and Islamic, Open & Sustainable Finance

    The Central Bank of the Philippines (BSP) issued communications covering developments related to online lending platforms, open finance framework and roadmap, and on the expected regulations in the area sustainable finance.

    January 16, 2022 WebPage Regulatory News
    News

    US Agencies Issue Regulatory Updates, FDIC Launches Tech Sprint

    The Board of Governors of the Federal Reserve System (FED) published the final rule that amends Regulation I to reduce the quarterly reporting burden for member banks by automating the application process for adjusting their subscriptions to the Federal Reserve Bank capital stock, except in the context of mergers.

    January 13, 2022 WebPage Regulatory News
    News

    EBA Issues Guide on Bank Resolvability, Consults on Transferability

    The European Banking Authority (EBA) published its assessment of risks through the quarterly Risk Dashboard and the results of the Autumn edition of the Risk Assessment Questionnaire (RAQ).

    January 13, 2022 WebPage Regulatory News
    News

    MFSA Publishes CRD5 Updates and Supervisory Priorities for 2022

    The Malta Financial Services Authority (MFSA) updated the guidelines on supervisory reporting requirements under the reporting framework 3.0.

    January 13, 2022 WebPage Regulatory News
    News

    HKMA Extends Repayment for Trade Facilities, Consults on Crypto-Assets

    The Hong Kong Monetary Authority (HKMA) published a circular, along with the reporting form and instructions, for self-assessment, by authorized institutions, of compliance with the Code of Banking Practice 2021.

    January 12, 2022 WebPage Regulatory News
    News

    FCA Registers Securitization Repositories; PRA Issues 2022 Priorities

    The Financial Conduct Authority (FCA) decided to register European DataWarehouse Ltd and SecRep Limited as securitization repositories under the UK Securitization Regulation, with effect from January 17, 2022.

    January 12, 2022 WebPage Regulatory News
    News

    EC Regulation Sets Out Methods for Measuring K-Factors Under IFR

    The European Commission (EC) published the Delegated Regulation 2022/25, which supplements the Investment Firms Regulation (IFR or Regulation 2019/2033) with respect to the regulatory technical standards specifying the methods for measuring the K-factors referred to in Article 15 of the IFR.

    January 11, 2022 WebPage Regulatory News
    News

    BIS Studies How Platform Models Impact Financial Stability & Inclusion

    The Bank of International Settlements (BIS) published a paper that assesses the ways in which platform-based business models can affect financial inclusion, competition, financial stability and consumer protection.

    January 10, 2022 WebPage Regulatory News
    News

    CBE Issues Additional Measures to Ease Disruptions from Pandemic

    The Central Bank of Egypt (CBE) published a circular with instructions on emergency liquidity assistance to banks that are unable to meet their liquidity requirements.

    January 10, 2022 WebPage Regulatory News
    News

    ESAs Publish List of Financial Conglomerates for 2021

    The European Supervisory Authorities (ESAs) published the list of identified financial conglomerates for 2021.

    January 07, 2022 WebPage Regulatory News
    RESULTS 1 - 10 OF 7868