General Information & Client Services
  • Americas: +1.212.553.1653
  • Asia: +852.3551.3077
  • China: +86.10.6319.6580
  • EMEA: +44.20.7772.5454
  • Japan: +81.3.5408.4100
Media Relations
  • New York: +1.212.553.0376
  • London: +44.20.7772.5456
  • Hong Kong: +852.3758.1350
  • Tokyo: +813.5408.4110
  • Sydney: +61.2.9270.8141
  • Mexico City: +001.888.779.5833
  • Buenos Aires: +0800.666.3506
  • São Paulo: +0800.891.2518

Thank you for using Moody's Analytics products and services. For customer support, please log in to the dedicated support portals listed below or contact us by phone or email.

Enterprise Risk Solutions

Log in to the Customer Portal for software downloads, documentation, news and alerts, as well as to open and track support requests.

Supported products:

CMM™ (Commercial Mortgage Metrics), Capital Risk Analyzer, Credit Monitor, CreditEdge, CreditLens™, Economic Scenario Generation, Fermat Products, GCorr™ Macro EL Calculator, ImpairmentCalc, ImpairmentStudio™, Regulatory Reporting, RiskAnalyst™, RiskAuthority™, RiskBench™, RiskCalc™, RiskConfidence™, RiskFoundation™, RiskFrontier™, RiskIntegrity™ Suite, RiskOrigins™, Scenario Analyzer

New to the Customer Portal? Request Access.

Credit Research and Risk Management

For CRRM products support, email us at clientservices@moodys.com

Structured Analytics and Valuation

Access the SAV Clients Section for most recent executables and files, learn about latest software enhancements, and view the support manual.

Supported products:

ABSROM, Bond Comparables, CDOEdge, CDOROM, DPLC, MARVEL, Mortgage Portfolio Analyzer, MPV Test, PDS, Valuation & Advisory Services

For SFW, email us at SFW_Help@moodys.com.

For CDOnet, email us at CDOnet_Help@moodys.com

Economic and Consumer Credit Analytics

For Economic & Consumer Credit Analytics products support, email us at help@economy.com.

Training & Certification

For Training & Certification products support email clientservices@moodys.com or:

CSI: customer_support@csi.ca
eLearning: elearning@moodys.com
Public Seminars: PublicSeminars@moodys.com
Moody’s Analytics Classmate: Classmate@moodys.com