Product Support | Moody's Analytics

Thank you for using Moody's Analytics products and services. For customer support, please log in to the dedicated support portals listed below or contact us by phone or email.

Enterprise Risk Solutions

Log in to the Customer Portal for software downloads, documentation, news and alerts, as well as to open and track support requests.

Supported products:

Banking Cloud, CMM™ (Commercial Mortgage Metrics), Capital Risk Analyzer, CreditEdge, CreditLens™, Economic Scenario Generation, FACT, GCorr™ Macro EL Calculator, ImpairmentCalc, ImpairmentStudio™, Regulatory Reporting, RiskAuthority™, RiskBench™, RiskCalc™, RiskConfidence™, RiskFoundation™, RiskFrontier™, RiskIntegrity™ Suite, Scenario Analyzer

ACCESS Customer Portal

PFaroe™ product support: PFaroeSupport@moodys.com

Credit Research and Risk Management

For CRRM products support, email us at clientservices@moodys.com

Structured Analytics and Valuation

Access the SAV Clients Section for most recent executables and files, learn about latest software enhancements, and view the support manual.

Supported products:

ABSROM, CDOEdge, CDOnet,CDOROM, Mortgage Portfolio Analyzer, SFW, Structured Finance Portal, Valuation & Advisory Services

For SFW, email us at SFW_Help@moodys.com.

For CDOnet, email us at CDOnet_Help@moodys.com.

For the Structured Finance Portal, email us at sfportalsupport@moodys.com.

Economic and Consumer Credit Analytics

For Economic & Consumer Credit Analytics products support, email us at help@economy.com.

Training & Certification

For Training & Certification products support, email us at clientservices@moodys.com or:

CSI: customer_support@csi.ca
eLearning: elearning@moodys.com
Public Seminars: PublicSeminars@moodys.com