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    What is Creating Customer Connections?

      Creating Customer Connections teaches frontline staff how to create exceptional customer experiences that differentiate your financial institution from its competitors and set the stage for loyal, lasting relationships.
      This blended learning solution begins with a short eLearning course that introduces the CON2ECT Customer Experience Model—a practical, six-step model designed to be used during every interaction. Following successful completion of the eLearning course, participants are eligible to attend the Creating Customer Connections: Skills Application Lab, a one-day, facilitated training event that provides an opportunity for intensive practice.
      Creating Member Connections, a credit union-focused version of this course, is also available.

    What will you learn by taking this course?

    • Increase customer satisfaction, retention and loyalty by engaging customers in ways that differentiate the financial institution
    • Efficiently explore and expedite the customer’s immediate request
    • Recognize customer cues that may indicate the need for additional products and services
    • Make quality referrals to partners within the branch and other lines of business

    With Moody's Analytics eLearning:

    • You will remain engaged in training, thanks to our interactive, multimedia lessons and quizzes
    • You elevate your professional currency by completing a course from a globally recognized leader in the credit training space
    • You develop skills you can immediately apply on the job, instantly transforming your performance

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