The European Commission (EC) published the results of a public consultation, held in October 2021, on the review of the Web Accessibility Directive.
The Web Accessibility Directive is aimed at increasing digital and social inclusion and harmonizing the internal market for web accessibility. The consultation gathered data and stakeholder views to support the evaluation of the Web Accessibility Directive and its Implementing Acts. The consultation assessed to what extent the directive and its implementing acts:
- have made it easier for people with disabilities to access public services and information, strengthening social and digital inclusion
- are relevant and fit for purpose, in light of related laws and changes in technology
- have harmonized the web-accessibility market
This consultation was aimed at collecting opinions and insights of all interested stakeholders on what has changed because of the Directive (if it is still fit for purpose), the impact of recent technological advancements, and what the remaining obstacles are for persons with disabilities and older people to access online public-sector content. The results show that most of the respondents observed improvements in access to public-sector websites and mobile apps in the last three years, with the introduction of Web Accessibility Directive. However, people with disabilities are still experiencing difficulties and highlighted that navigation, finding the way around a website, and text forms, such as contact forms, are the most common issues hindering accessibility. The results of this consultation will inform future policy initiatives related to web accessibility, with the policy initiatives expected to be published this Summer.
Keywords: Europe, EU, Banking, Cognitive Accessibility, Web Accessibility, Accessibility, Digital Inclusion, Disability Inclusion, Regtech, EC
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