Respond to Customers' Needs to Make Optimal Decisions
Advancements in technology have altered the retail customer banking experience. Bankers have the opportunity to better understand and respond to their customers' needs. Learn the three vital skills bankers must possess to make better, faster decisions. Understand how trust serves as the catalyst during these times of change to create customer relationships for the long-term.

The Three Expert Areas

Learn that business acumen, technical skills and relationship skills are essential to meet customers' needs and expectations and provide sound advice. Developing the right skillset toward becoming the trusted advisor will be the ultimate tool to create value.

New Opportunities Arise from a Changing Environment

Technology has created a landscape that requires bankers who can leverage its power, develop lasting relationships, provide customer-centric advice and ultimately build trust. Developing this specific skillset will be the ultimate tool to create value.
About Moody's Analytics
About Moody's Analytics
Moody’s Analytics provides financial intelligence and analytical tools to help business leaders make better, faster decisions. Our deep risk expertise, expansive information resources, and innovative application of technology help our clients confidently navigate an evolving marketplace. We are known for our industry-leading and award-winning solutions, made up of research, data, software, and professional services, assembled to deliver a seamless customer experience. We create confidence in thousands of organizations worldwide, with our commitment to excellence, open mindset approach, and focus on meeting customer needs. As the training partner to many of the world’s leading banks and financial institutions, our objective is to elevate skills in the industry and promote a culture of risk awareness. We do this by delivering world-class learning solutions that drive lasting business impact.