Featured Product

    Professional Retail Banker

    Register for the Course

    What is Retail Banking I?

      Retail Banking I is designed to introduce the theoretical and practical core competencies that will help you succeed in a retail banking organization. This interactive eLearning course will teach you how to build profitable customer relationships based on an ethical, customer centric business model. You will explore international best practices that are designed to provide a holistic understanding of the end-to-end customer experience through the lens of key banking functions. And finally, you will learn how to bridge knowledge silos to make more informed and faster decisions to better serve your customers. This blended learning solution contains ten modules that introduce the theoretical and practical core competencies required to succeed in retail banking.

    What will you learn by taking this course?

    • identify an ethical model for customer-centric retail banking and apply this model to follow an appropriate course of action when faced with an ethical dilemma
    • describe the core services of a retail bank and explain the value of these services to customers
    • apply a sales process to increase the value of sales, both to customers and to the retail bank
    • ascertain the key methods used to understand customers and digital marketing opportunities by evaluating some of the latest tools and techniques
    • determine and apply specific sales strategies for digitally innovative services
    • demonstrate the links between customer service quality, customer satisfaction and customer loyalty
    • understand the operational challenges introduced by digital disruption across a retail bank’s front, middle and back offices
    • respond to the changing roles of channels in delivering effective customer relationship management

    With Moody’s Analytics eLearning:

    • You will remain engaged in training, thanks to our interactive presentations and video lectures
    • You will elevate your professional currency by completing a course from a globally recognized leader in the retail banking space
    • You will develop skills you can immediately apply on the job, to instantly transforming your performance

    Product Brochure