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    Professional Retail Banker

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    What is Professional Retail Banker?

      In this interactive eLearning course, you will become better equipped to deliver a customer-centric approach after gaining a comprehensive understanding of the products and services offered in retail banking. The curriculum is designed to provide the fundamental knowledge and basic competencies in retail banking you need to lay the foundation for a successful career in the industry. Professional Retail Banker (PRB) leverages Moody’s Analytics retail banking expertise by providing participants with the proper tools to develop your technical skills and teach you best practices for understanding the core principles of retail banking: economic functions, banking risks, professional ethics and customer services. Upon completion, you will have the ability to determine the right course of action in retail banking by upholding ethical best practices that will lead to long-term relationships.

    What will you learn by taking this course?

    • identify the appropriate ethical behavior behavior for retail bankers
    • relate customers’ demand for banking products and services to the family life stages of wealth accumulation, wealth consolidation and wealth transfer
    • assess how the omni-channel customer is influencing and shaping the delivery of retail banking services
    • identify and understand the core economic functions of a retail bank and its core services
    • identify and understand the core banking risks in credit risk, market risk and operational risk
    • explain the importance of a customer-centric approach in retail banking by considering the role of a retail banker through the eyes of a customer
    • identify the essential properties that underpin efficient operations and understand how to optimize bank processes

    With Moody’s Analytics eLearning:

    • You will remain engaged in training, thanks to our interactive presentations and video lectures
    • You will elevate your professional currency by completing a course from a globally recognized leader in the retail banking space
    • You will develop skills you can immediately apply on the job to instantly transform your performance

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