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    Personal Effectiveness Skills

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    Improve your communication skills to gain an edge with your clients. <br><br> Personal Effectiveness Skills is designed for commercial and corporate lenders who want to communicate, manage their emotions, and influence others’ emotions in a positive, relationship-building way. By learning how to ask the right questions, actively listen, and adjust their communication style to complement the client’s, they can strengthen personal connections and rapport. <br><br> As part of the course, participants complete the dynamic Lumina Spark<sup>©</sup> assessment, which helps them better understand the strengths of their communication style. They also learn the Lumina Spark method of “speed reading” people, so that they can better understand how their clients perceive them and which aspects of their personality to showcase when.

      You Learn How to:
    • Uncover and examine communication “blind spots” that have the potential to derail client relationships.
    • Adapt their communication style to strengthen their connections with others, particularly those whose styles are different from their own.
    • Follow a structured approach to listening and asking questions in order to better understand the client’s perspective.
    • Manage their emotional responses in different situations, and support and influence the emotional responses of others.
    • Adjust their style to communicate successfully with people of different cultures.

    With Moody’s Analytics eLearning:

    • You will remain engaged in training, thanks to our interactive, multimedia lessons and quizzes.
    • You develop skills you can immediately apply on the job, instantly transforming your performance.
    • You elevate your professional currency by completing a course from a globally recognized leader in the credit training space.

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