What is Minimizing Conduct Risk?

Moody's Analytics' Minimizing Conduct Risk (MCR) is an essential e-learning course that addresses the root causes of employee misconduct. The course makes employees aware of common, pervasive influences, pressures, and biases that can lead to unethical behavior, and provides guidance on how to overcome them. , MCR begins by defining conduct risk and establishing a foundation for understanding its consequences for clients, the institution, and the employee. It then provides deep awareness – accompanied by many examples from different areas of the institution – of critical factors that contribute to sub-optimal employee behavior. These factors include (i) job-related and outside influences, (ii) job requirements and team pressures, and (iii) heuristics and biases. Finally, the course provides actionable tips and techniques for mitigating, overcoming, or altogether avoiding these influences to minimize conduct risk and its negative impact.

What will you learn by taking this course?

Know how to treat internal and external customers fairly, along with the implications of not doing so , Appreciate the nature of working in a financial institution and the stresses it creates , Understand fiduciary responsibility and what it means to properly care for customer resources , Be aware of influences, pressures, and biases to which you're frequently subjected, and how they can make it difficult to behave ethically, even when you're trying to do the right thing , Have tools and techniques at your disposal that give you greater control over your actions and decrease the likelihood of personal misconduct.

All financial institution employees. There is no prerequisite course work or experience.

Microlearning: DMS – Retail Banking

In a distressed market, unemployment rises, incomes reduce, and people face financial uncertainty and hardship. In this environment, retail (consumer) bankers must both empathize with their customers and protect their financial institution from credit loss.

Short on time, long on needs?

The Retail Banking segment of our Distressed Market Microlearning Series addresses these challenges and provides an impactful way to reinforce employees’ competencies with just under three hours of training time.

With minimal downtime, employees will be better able to understand the impact of a distressed environment to communicate effectively with customers in financial distress, assess their creditworthiness, and minimize the risk of credit loss with confidence.

What will participants learn and be able to do?

Be empathetic and genuine, build customer trust, and manage their own emotions when having difficult conversations
Minimize the risk of default through effective debt collection strategies, their financial institution’s loss recognition speed, and develop appropriate debt recovery plans
Apply proven techniques for asking incisive questions to verify customer information in order to determine creditworthiness
Master the challenges of communicating and selling virtually by recommending a needs-based product solution

Why Moody’s Analytics eLearning:

Moody’s has the expertise and a range of solutions to help bankers across Retail, Small Business/SME, Commercial and Corporate Banking support their clients and protect the Bank’s interests
Employees will remain engaged in training, thanks to our interactive, multimedia lessons, quizzes and application exercises
Employees will reinforce and develop new skills, so they can immediately apply them on the job, instantly transforming their performance
Employees will elevate their professional skills by completing a course from a globally recognized leader in the credit training space

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