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    What is Creating Member Connections?

      This blended learning solution begins with a short eLearning course that introduces the CON2ECT Member Experience Model—a practical, six-step model designed to be used during every interaction. Following successful completion of the eLearning course, participants are eligible to attend the Creating Member Connections: Skills Application Lab, a one-day, facilitated training event that provides an opportunity for intensive practice.

    What will you learn by taking this course?

    • Increase member satisfaction, retention and loyalty by engaging members in ways that differentiate the financial institution
    • Efficiently explore and expedite the member's immediate request
    • Recognize member cues that may indicate the need for additional products and services
    • Make quality referrals to partners within the branch and other lines of business

    With Moody's Analytics eLearning:

    • You will remain engaged in training, thanks to our interactive, multimedia lessons and quizzes
    • You elevate your professional currency by completing a course from a globally recognized leader in the credit training space
    • You develop skills you can immediately apply on the job, instantly transforming your performance

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