Building Member Connections
Register for the Course
What is Building Member Connections?
This blended learning solution begins with a short eLearning course that introduces the six-step CON2ECT Member Experience Model. After completing the eLearning course, participants are eligible to attend the two-day Building Member Connections: Skills Application Lab, a facilitated training event where they’re able to devote their time to intensive practice.
What will you learn by taking this course?
- Increase member satisfaction, retention and loyalty by engaging and bonding with member
- Ask effective questions to explore the member’s immediate need and uncover additional needs
- Follow a model to “TAG” additional needs so that they can be addressed either during or after the member’s initial visit
- Explain solutions by linking the member’s needs to the right products and identifying those products’ relevant benefits
- Handle objections in a way that acknowledges the member’s reservations and demonstrates commitment to member satisfaction
With Moody's Analytics eLearning:
- You will remain engaged in training, thanks to our interactive, multimedia lessons and quizzes
- You elevate your professional currency by completing a course from a globally recognized leader in the credit training space
- You develop skills you can immediately apply on the job, instantly transforming your performance
