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    What is Building Member Connections?

      This blended learning solution begins with a short eLearning course that introduces the six-step CON2ECT Member Experience Model. After completing the eLearning course, participants are eligible to attend the two-day Building Member Connections: Skills Application Lab, a facilitated training event where they’re able to devote their time to intensive practice.

    What will you learn by taking this course?

    • Increase member satisfaction, retention and loyalty by engaging and bonding with member
    • Ask effective questions to explore the member’s immediate need and uncover additional needs
    • Follow a model to “TAG” additional needs so that they can be addressed either during or after the member’s initial visit
    • Explain solutions by linking the member’s needs to the right products and identifying those products’ relevant benefits
    • Handle objections in a way that acknowledges the member’s reservations and demonstrates commitment to member satisfaction

    With Moody's Analytics eLearning:

    • You will remain engaged in training, thanks to our interactive, multimedia lessons and quizzes
    • You elevate your professional currency by completing a course from a globally recognized leader in the credit training space
    • You develop skills you can immediately apply on the job, instantly transforming your performance

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