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    Building Customer Connections

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    What is Building Customer Connections?

      Building Customer Connections teaches personal bankers and branch managers how to have meaningful conversations with customers that build loyal relationships and earn additional business for your financial institution.
      This blended learning solution begins with a short eLearning course that introduces the six-step CON2ECT Customer Experience Model. After completing the eLearning course, participants are eligible to attend the two-day Building Customer Connections: Skills Application Lab, a facilitated training event where they’re able to devote their time to intensive practice.
      Building Member Connections, a credit union-focused version of this course, is also available.

    What will you learn by taking this course?

    • Increase customer satisfaction, retention and loyalty by engaging and bonding with customers
    • Ask effective questions to explore the customer’s immediate need and uncover additional needs
    • Follow a model to “TAG” additional needs so that they can be addressed either during or after the customer’s initial visit
    • Explain solutions by linking the customer’s needs to the right products and identifying those products’ relevant benefits
    • Handle objections in a way that acknowledges the customer’s reservations and demonstrates commitment to customer satisfaction

    With Moody's Analytics eLearning:

    • You will remain engaged in training, thanks to our interactive, multimedia lessons and quizzes
    • You elevate your professional currency by completing a course from a globally recognized leader in the credit training space
    • You develop skills you can immediately apply on the job, instantly transforming your performance

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