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    What is Building Customer Connections?

      This blended learning solution begins with a short eLearning course that introduces the six-step CON2ECT Customer Experience Model. After completing the eLearning course, participants are eligible to attend the two-day Building Customer Connections: Skills Application Lab, a facilitated training event where they’re able to devote their time to intensive practice.

    What will you learn by taking this course?

    • Increase customer satisfaction, retention and loyalty by engaging and bonding with member
    • Ask effective questions to explore the member’s immediate need and uncover additional needs
    • Follow a model to “TAG” additional needs so that they can be addressed either during or after the member’s initial visit
    • Explain solutions by linking the member’s needs to the right products and identifying those products’ relevant benefits
    • Handle objections in a way that acknowledges the member’s reservations and demonstrates commitment to member satisfaction

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