Building Customer Connections
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What is Building Customer Connections?
This blended learning solution begins with a short eLearning course that introduces the six-step CON2ECT Customer Experience Model. After completing the eLearning course, participants are eligible to attend the two-day Building Customer Connections: Skills Application Lab, a facilitated training event where they’re able to devote their time to intensive practice.
What will you learn by taking this course?
- Increase customer satisfaction, retention and loyalty by engaging and bonding with member
- Ask effective questions to explore the member’s immediate need and uncover additional needs
- Follow a model to “TAG” additional needs so that they can be addressed either during or after the member’s initial visit
- Explain solutions by linking the member’s needs to the right products and identifying those products’ relevant benefits
- Handle objections in a way that acknowledges the member’s reservations and demonstrates commitment to member satisfaction