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Professional & Personal Development

Our innovative approach to designing learning programs changes mindset, behavior and knowledge. Courses are created and delivered by our team of professionals that includes industry practitioners, business psychologists, sales managers, performance artists, and health and wellbeing experts.

We offer custom training, eLearning, blended learning and public seminars to institutions and individuals, globally. Register for one of our individual learning solutions - including elearning programs and public seminars - in this topic, or request more information to learn more about our company learning solutions.

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About this practice

Our customized professional and personal development programs cover:

Sales and Negotiation – Strategic conversations with clients; key account management; advanced client relationship skills; managing and motivating sales teams; meeting and closing tactics; pitch design and delivery; negotiation skills

Leadership – Motivating and engaging people; performance management; coaching skills; inside the leader; increasing personal; emotional; physiological and creative energy; media handling; executive coaching; team effectiveness; career coaching

Influencing and Impact – Personal effectiveness, influencing skills, personal image coaching, presentation skills, conflict handling, working effectively with different cultures

Faculty Spotlight: Sarah Tennyson

Sarah is Director and global head of the personal and professional skills faculty. She applies her psychology background to create solutions that inspire change and growth in people in order to generate revenue growth in client organizations.

Her style is energetic, consultative and solutions focused. She is equally comfortable facilitating small groups and facing large audiences and is in demand as a facilitator for teams working with strategy development and organizational change.

Sarah has been closely involved in the growth of our Uptiering and Leadership programmes, to which she applies the philosophy that interpersonal skills are most effectively developed when embedded in the context in which they are to be used. These assignments have enabled her to understand and work with the personal and professional challenges facing banking professionals around the world.

Sarah graduated with a first class honors degree in psychology and holds an MSc in Occupational Psychology. She is a member of the British Psychological Society (BPS) and the Division of Organizational and Occupational Psychology. Sarah holds the BPS Level A and B competency certificates in psychometric testing. She is an experienced accredited practitioner in a number of psychometric profiles including: MBTI, NEO PI-R, 16pf, Insights Discovery and Lumina.

Overview

About Uptiering™

The route to a profitable and successful banking business lies in the calibre, quality and skill-set of the key professionals within your organization. To ensure continued growth of your business, the personnel must also be able to continuously grow and develop their skills.

This integrated approach helps banking professionals move their skill-set “up a tier” to ensure continued growth. The program delivers measurable benefits to your organization within the context of your people and culture. Uptiering™ is always specifically tailored to meet the needs of individual clients, and the program combines technical learning with soft skills, blending the two together to demonstrate to bankers how they can most effectively use their skills and competencies to help their clients succeed.

Uptiering™ encompasses four key aspects:

Technical Skills: Uptiering product knowledge and the understanding of how to apply it to help clients and work more effectively with product teams in the organization.

Personal Skills: Uptiering the motivation, attitude, behavior and ability of bankers to work internally and externally to generate more and higher-quality business.

Client Relationships: Uptiering relationships with clients, understanding how to use improved communication and adaptation skills, negotiate effectively, address problems and build trust.

Strategic Objectives: Aligning the attitude and abilities of client-facing staff with new strategic ambitions and plans to move the organization forward to higher levels of growth.